We are proud to share that AAA Construction Services LLC has been awarded the 2025 Complaint Free Award by the Better Business Bureau of Chicago and Northern Illinois. The certificate, signed by BBB President and CEO Steve J. Bernas, recognizes our company for operating from January 1 through December 31, 2025 without a single complaint filed against us through the BBB.
For a Chicago bathroom remodeling contractor, that is a meaningful milestone. Remodeling is a high-touch, high-stakes service. Clients trust us inside their homes, with their money, and with a space they use every single day. Going an entire calendar year with zero complaints is not an accident. It is the result of a small set of operating principles we apply on every single project.
Why This Award Matters
The Complaint Free Award is issued by the BBB itself, not by AAA Construction Services. It is third-party recognition, based on records the BBB controls, not self-reported reviews and not paid placements. The BBB tracks every complaint filed against an accredited business in its territory. To qualify for the Complaint Free Award, a business must complete a full calendar year with no complaints on file.
2025 was also the 100-year anniversary of the Better Business Bureau, which makes this recognition extra meaningful. To be flagged as complaint free during the BBB's centennial year, in a category as complaint-prone as residential remodeling, in a market as competitive as Chicago, is something we are genuinely proud of.
What the BBB Verifies
A lot of contractors tell you they are reputable. The BBB independently verifies it. As a BBB Accredited Business with an A+ rating, AAA Construction Services has been vetted on the things that actually matter to a homeowner:
- Honest advertising and accurate representations of our services
- Transparent business practices and clear written agreements
- Responsiveness to customer concerns when they do come up
- A documented complaint history that any prospective client can pull up
The Complaint Free Award sits on top of that. It says that across an entire year of bathroom remodeling projects in Chicago, zero clients felt the need to escalate a problem to a third party. That is the metric. It cannot be bought, gamed, or written by a marketing team.
Our Standards
The award reflects how we operate. A few of the principles we apply on every Chicago bathroom remodel:
- Written estimates on letterhead. Every client gets an itemized written estimate before any work starts, listing the same Ellis Ave. address and Illinois GC license TGC119698. No vague lump sums, no surprises.
- Transparent pricing and a $22,000 project minimum. We do not bid jobs we cannot deliver to our standard. Our minimum project size protects clients from corner-cutting and protects our craftsmanship reputation.
- Owner involvement on every project. Harold Blackmon, the owner, is on every project. He answers the phone, walks the site, and signs off on the work. No call centers, no anonymous "project consultants."
- In-house project management. We coordinate trades, permits, inspections, and material deliveries ourselves. The client has one point of contact, not five.
- Documented waterproofing and rough-in. We photo-document the parts of the project that get covered up, so there is an audit trail of the work that matters most for long-term durability.
When you operate this way by default, complaints become rare because the misunderstandings that create them never start.
How to Verify
We encourage every prospective client to verify our credentials before signing any contract, with us or with anyone else. Three minutes of due diligence is the cheapest insurance you can buy on a remodel.
- BBB profile: Look up AAA Construction Services LLC on the BBB website to confirm A+ rating, accreditation status, and complaint history.
- Illinois license lookup: Search Illinois GC license TGC119698 on the Illinois Department of Financial and Professional Regulation (IDFPR) public license lookup. The license should show as active and tied to AAA Construction Services LLC.
- Direct contact: Reach out via our contact page or call (847) 232-9996. Harold answers most inquiries himself.
Our credentials stack now reads: BBB Accredited Business, A+ Rating, 2025 BBB Complaint Free Award, Illinois GC License TGC119698, and HACIA member (Hispanic American Construction Industry Association). Every one of those is independently verifiable.
Looking Ahead
This award belongs to our clients as much as it does to our team. Clear scope, open communication, and good decisions on the homeowner side make every project easier. We have been lucky to work with thoughtful clients across Chicago neighborhoods, and we appreciate the trust they have placed in us.
Our commitment for 2026 is simple: hold the same standard. We are expanding service to 10 Chicago neighborhoods this year, including Lincoln Park, Lakeview, Wicker Park, Bucktown, Gold Coast, River North, West Loop, Streeterville, Logan Square, and Old Town. The team is growing, but the operating principles do not change. Owner-led, transparent pricing, written estimates, documented work.
If you are planning a bathroom remodel in Chicago and want a contractor with verified standards, request a consultation or call (847) 232-9996.
